Privacy Policy

Privacy Policy

1. Scope of Policy

This privacy policy ("Policy") relates to the processing of all Personal Information (see below) received by Ngoma Bush Lodge ("we" / "us" / "our"), irrespective of whether such information is obtained through electronic or verbal communication, via websites or as a result of engagement in respect of any of our products or services.

2. Introduction

We place a high premium on the privacy of every person and recommend you read this Policy thoroughly to understand how we collect, use, and protect Personal Information.

3. What is Personal Information

Personal Information includes any information that relates to and renders it possible to identify you as an identifiable living human being, including:

- Name and surname
- Email address
- Physical and postal addresses
- Phone number
- Identity or passport number

4. How Do We Process Personal Information?

Personal Information may be collected through electronic or non-electronic means, including:

- Active Information Collection: Directly provided by you, e.g., submitting an inquiry or subscribing to our newsletter.
- Inactive Information Collection: Collected through technologies like Cookies, Web Beacons, or Mobile Device identifiers.

5. Type of Information We Process

We process the following information:

- Active Information: Name, surname, email address, physical address, phone number, identity or passport number, etc.
- Inactive Information: Web browser type, operating system, visit date and time, specific pages visited, etc.

6. What Do We Do with Your Information?

Personal Information will only be used for the purposes stated in this Policy, including:

- Verifying identity
- Transmitting and receiving correspondence
- Transmitting marketing material
- Processing payments and refunds
- Facilitating service delivery

7. Newsletter Subscribers

If you subscribe to our newsletter, we will send promotional emails about special offers or other information using the email address provided.

8. Third-Party Policies

Third-party websites linked to our websites have separate and independent privacy policies, and we cannot accept liability for their processing of Personal Information.

9. Opting Out

You can opt-out of processing Personal Information or receiving marketing emails by emailing us at res@ngomalodge.co.za or clicking the "unsubscribe" button.

10. Information Access

You have the right to access, correct, or delete Personal Information. Please contact us by emailing res@ngomalodge.com.

11. Data Security

We take reasonable measures to ensure data security, but transmission via the Internet is not completely secure.

12. Limitation of Liability

We shall not be held responsible for security breaches that may expose Personal Information to unauthorized access.

13. Place Where Personal Information Will Be Kept

Personal Information will be stored on our secure servers, and we may store data outside of South Africa in compliance with applicable data protection laws.

14. Changes to This Policy

We reserve the right to change this Policy at any time, and changes will be made available on our websites.

15. Governing Law

The laws of South Africa will govern any disputes or claims arising from electronically submitted Personal Information.

16. Feedback

We welcome comments about this Policy. Please contact us by emailing res@ngomalodge.com

17. Complaints

If you believe we have utilized your Personal Information contrary to applicable law, please contact us first. If unsatisfied, you may lodge a complaint with the Information Regulator.

By engaging with Ngoma Bush Lodge, you acknowledge that you have read this Policy and consent to the processing of your Personal Information.